Shipping and Returns
Thank you for shopping at Ekadesma. We are committed to providing our customers with high-quality garments and ensuring their satisfaction. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy below.
- Size Issue: If you have received a garment and it doesn't fit as expected, we understand the inconvenience it may cause. In such cases, we offer a hassle-free return and refund process. Please follow the steps below:
- Contact our customer support team within 7 days of receiving the garment to initiate the return process.
- The garment must be in its original condition, unworn, unwashed, and with all tags attached.
- Return the garment to us within 14 days of contacting our customer support team.
- Once we receive the returned garment, we will inspect it and process your refund.
- Refunds will be issued in the original form of payment used during the purchase.
- Damaged Cloth: We take great care in ensuring that our garments are of the highest quality. However, if you receive a damaged garment, we apologize for the inconvenience and offer the following resolution:
- Contact our customer support team within 48 hours of receiving the damaged garment to report the issue.
- Provide clear photographs showing the damage to our customer support team for assessment.
- After verification, we will guide you through the return process.
- Once we receive the damaged garment, we will inspect it and process your refund.
- Refunds will be issued in the original form of payment used during the purchase.
Please Note:
- We do not offer refunds or exchanges for garments that have been worn, washed, altered, or damaged due to customer negligence.
- Shipping charges and any applicable taxes or duties are non-refundable.
- Return shipping costs are the responsibility of the customer, except in cases where the garment is damaged or incorrect due to our error.
We strive to process all refunds within 7 business days of receiving the returned garment. However, please allow additional time for the refund to reflect in your account, as processing times may vary depending on your payment provider.
If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We are here to ensure your shopping experience is a positive one.
Thank you for choosing Ekadesma.